Shipping policy
SHIPPING POLICY
PROCESSING TIME
Every order is printed and pressed by hand in Florida. Orders ship within 3–5 business days of being placed. Business days are Monday through Friday, excluding holidays.
During launches, drops, and holiday periods, processing may take longer. If we're running behind, we'll tell you — we'd rather over-communicate than leave you wondering.
You'll receive a shipping confirmation email with tracking as soon as your order leaves us.
SHIPPING RATES
- FREE standard shipping on all orders over $65
- $5.99 flat rate standard shipping on orders under $65
Rates are calculated automatically at checkout.
WHERE WE SHIP
We currently ship within the United States only, including all 50 states, Washington D.C., and U.S. territories. We ship to PO boxes.
We do not ship internationally at this time. We're working on it.
DELIVERY TIME
Once shipped, most orders arrive within 2–8 business days depending on your location.
Please note that processing time and shipping time are separate. Total time to receive your order is processing time plus delivery time.
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and holiday volume can affect delivery, and these are outside our control.
TRACKING
Tracking information is emailed to you when your order ships. If you haven't received tracking within 7 business days of ordering, email us at halofaithletics@gmail.com.
Please allow 24–48 hours for tracking to begin updating after you receive it. Packages sometimes show no movement for a day or two after being scanned in — this is normal.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We ship to the address you provide.
If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment. You'll be responsible for the cost of reshipping.
If you catch an address mistake, email us immediately at halofaithletics@gmail.com. If your order hasn't shipped yet, we'll fix it.
LOST, STOLEN, OR DAMAGED PACKAGES
Once a package is handed to the carrier, it's in their possession.
If tracking shows your package as delivered but you can't find it, please check with neighbors and household members and around your property first. Carriers sometimes mark packages delivered a day early. If it still hasn't turned up, email us and we'll help you file a claim with the carrier.
We're not able to automatically refund or replace packages that tracking shows as delivered, but we will do what we can to help resolve it.
If your package arrives damaged in transit, email us within 7 days with photos and we'll make it right at no cost to you.
PREORDERS
Preorder items ship on the date listed on the product page.
If your order contains both preorder and in-stock items, the entire order ships together when the preorder item is ready — unless you'd prefer we split the shipment, in which case email us and we'll arrange it.
If a preorder date changes, we'll email you.
QUESTIONS
Email halofaithletics@gmail.com and we'll get back to you.